Using MTE

Terms of Service

Document date: 23 September 2026

MTE is provided by Scarce Infotech Solutions. These terms describe use of MTE’s WhatsApp integration and associated support. Any separately agreed service order governs its stated commercial scope and fees.

Authorized business use

You must be authorized to act for the business whose WhatsApp assets you connect. Keep your MTE credentials secure and only connect accounts and phone numbers you are entitled to administer. Customers retain ownership of their WhatsApp assets. You are responsible for the accuracy of business information supplied to Meta and for the content and recipients of messages you request.

Messaging rules

You must comply with applicable law, Meta’s applicable terms, and WhatsApp Business Messaging and Commerce policies. Obtain the required consent before messaging a recipient, respect opt-out requests, and use approved templates when required. Do not send spam, deceptive or unlawful content, or attempt to access another customer’s data.

Meta services and approval

WhatsApp features depend on Meta’s approval, permissions, availability, account status, messaging limits, template decisions, and technical requirements. Connecting an account does not guarantee template approval or message delivery. MTE may restrict access when configuration is incomplete or use threatens security or violates applicable requirements.

Fees and WhatsApp usage

MTE service fees are agreed separately with Scarce Infotech Solutions. In the direct Tech Provider arrangement, the customer supplies its payment method to Meta and Meta bills the customer for WhatsApp usage. MTE does not promise a Meta credit line or consolidated WhatsApp-usage billing. Any different supported arrangement requires separate verified eligibility and agreement.

Data and disconnection

Our Privacy Policy explains the information processed by MTE. You may disconnect your locally stored connection and request deletion through our deletion process. Disconnection within MTE does not itself revoke permissions at Meta, delete WhatsApp assets, or erase messages already delivered to recipients.

Support and changes

For service questions, access problems, or a request to stop service, contact admin@scarceinfotech.com. Support availability, service levels, refunds and cancellation terms, where applicable, must be stated in your service agreement. We will publish updates to these terms here. Nothing here excludes rights that cannot lawfully be excluded.